Half of the large courier companies analyzed by FACUA do not offer free phone lines

The association has reported Correos, Celeritas, DHL, Envialia, FedEx, Mondial Relay and MRW to the Ministry of Consumer Affairs and the regional consumer protection authorities.

FACUA.org
España-22/10/2021

Half of the large courier companies analyzed by FACUA-Consumers in Action ignore the law by forcing people to call payphones to attend to consumer inquiries and claims. This is shown by a study carried out on the web pages of fourteen postal service companies, of which seven have been reported to

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