The Balearic Islands initiate disciplinary proceedings against Volotea for not having a free consumer hotline
After FACUA's complaint, the Minister of Consumer Affairs has considered that the airline violated the law by providing only 902 lines and geographic prefix lines.
FACUA.org
Spain-22/11/2021
Following the complaint by FACUA-Consumers in Action, the Balearic Islands have initiated disciplinary proceedings against Volotea for not offering free consumer service lines on its website – having only 902 telephone lines and geographic prefixe lines -, despite the fact that since December 2020 it is obliged to have free telephone lines as it is a company that provides basic services of general interest.
The proceedings have been initiated by the Minister of Consumer Affairs in the Balearic Islands. It is the first regional community that has begun to respond to the dozens of complaints that FACUA has already filed for the violation of the new regulation on customer service telephone lines promoted by the Ministry of Consumer Affairs after the claims raised by the associ
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