Annual Complaints Overview 2020

Airlines and tourism and leisure companies accounted for 28% of FACUA's complaints

The association received 106,097 queries and complaints last year, a record number due to irregularities committed during the Covid-19 pandemic.

FACUA.org
España-19/03/2021

FACUA-Consumers in Action received 106,097 queries and complaints in 2020, a record number due to irregularities committed during the pandemic. The refusal to refund the cost of services that users have not been able to enjoy because of the SARS-COV-2 pandemic led to almost a third o

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