FACUA considers the customer service draft bill to be absolutely disappointing

FACUA-Consumers in Action considers the customer service draft bill that the Spanish Cabinet approved in the first round on Tuesday to be absolutely disappointing. The text allows supply cuts for debts that consumers have questioned before the competent administrations and delaying responses to claims by a month. It also does not impose compensation if this period is breached and eliminates the obligation to provide an email and even a postal address to which to raise complaints.

At the beginning of the legislature, the association proposed to Minister Alberto Garzón that he considered as a priority the approval of a law that regulates customer service services. This is given the need to reduce response times to consumer complaints and recognize thei