6 out of 10 water providers violate the law that requires free phone lines

FACUA-Consumers in Action has filed a large number of complaints to the Ministry of Consumer Affairs and different regional consumer protection authorities after verifying that 6 out of 10 water suppliers violate the law that requires free phone lines.

This is evidenced by an analysis carried out by the association on the web pages of 42 water supply companies, which cover all the provincial capitals as well as the hundreds of towns that they also supply. Of these, only 17 comply with the regulations, providing free telephone lines that ensure consumer service in a broad sense.

Another 17, however, only have telephone lines with a geographical prefix or mobile numbers. These are Emalcsa (A Coruña), Consorcio de Agua Bilbao-Bizkaia, Aguas de Burgos, Acemsa (Ceuta),