After FACUA's complaint, Balearic Islands' Government opens sanction proceedings against Ryanair for charging hand luggage fees

The Directorate General for Consumer Affairs has initiated a sanctioning procedure against the airline Ryanair for charging for hand luggage, following a complaint filed by FACUA-Consumers in Action. The body considers that this charge could constitute a serious administrative infringement of regional consumer legislation. Since 2018, Ryanair has been charging for all items of luggage that travellers take into the cabin that exceed the dimensions of 25x20x40.

FACUA reported this practice to the Balearic Consumer authorities, as well as to the counterpart bodies in the other autonomous communities in November 2019 and given the inaction of state institutions such as the National Commission for Competition Markets (CNMC, according to its initials in Spanis