Airlines, travel agencies and telecoms, sectors with most complaints in FACUA during the lockdown
The association has initiated almost 3,700 complaints on behalf of its affiliates from 14 March to 21 June. They have increased by 46.1% compared to the same period in 2019.
FACUA.org
España-24/06/2020
Airlines, travel agencies and telecommunications companies were the sectors that FACUA-Consumers in Action received the most complaints during Spain’s lockdown.
Between 14 March and 21 June, FACUA and its regional organisations opened 3,678 complaint files on behalf of its affiliates, 46.1% more than those processed during the same period in 2019 (2,517).
Almost five times more enquiries than in 2019
During Spain’s lockdown, FACUA has received 50,154 consumer enquiries through its website, its national information telephone number 954 90 90 90 and those of its seventeen regional organisations, which is almost five times more than the number of enquiries processed during the same period in 2019 (1
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