Banking, energy and telecommunications, the sectors most reported by consumers to FACUA in 2023

The association received 42,887 enquiries and complaints last year. The association criticises the inaction of consumer protection authorities in the face of massive fraud.

The banking sector was at the forefront of consumer complaints at FACUA-Consumidores en Acción in 2023, followed by the utilities and telecommunications sectors.  This is revealed in its report What consumers report, which the association’s president, Olga Ruiz, p

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