Consumer Affairs fines four airlines more than 150 million euros for hand luggage charges denounced by FACUA
The association had been fighting against these practices since 2018. These are the first sanctions imposed by the ministry and the highest ever from a consumer authority.
FACUA.org
Spain-08/07/2024
The Ministry of Social Rights, Consumer Affairs and Agenda 2030 has decided to fine Ryanair, Vueling, EasyJet and Volotea more than 150 million euros for charging an extra fee to users who carry hand luggage in the cabin, a practice denounced by FACUA-Consumers in Action since 2018.
The fines also include three other unlawful practices: charging for seat selection when travelling with dependent persons, such as disabled persons and small children, which, like the hand luggage issue, has been classified as a very serious infringement. And two others for infringements classified as serious: prohibiting cash payments when buying tickets at airports and the omission of information and lack of clarity in published prices, which makes it difficult for users to compare offers and di
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