FACUA launches a platform for those affected by illegal hand luggage charges and other irregularities in the airline industry

FACUA-Consumers in Action has launched a platform for those affected by the extra charge for travelling with hand luggage and other irregularities in the airline industry, such as the extra charges for printing the boarding card at the airport or sitting next to a dependent person. Users can join the platform on the website FACUA.org/aerofraudes.

FACUA will provide consumers who join the platform with advice on how to claim back the amounts illegally charged by airlines. In the case of hand luggage, these actions can be carried out in court at no cost, as it is not compulsory to go to court with a lawyer or solicitor.

The association’s legal teams will prepare for its full members the legal actions to claim the refund