FACUA reports 13 banks for not providing free customer service telephone lines
Involved are Andbank, Banco Caminos, Banco Cetelem, Banca March, Banco Sabadell, Bankinter, Bankoa, Cajamar, Evo Banco, Finantia, Ibercaja, ING and Wizink Bank.
FACUA.org
Spain-29/10/2021
FACUA-Consumers in Action has presented a large number of complaints with the Minister of Consumer Affairs Alberto Garzón and different regional consumer protection authorities after verifying that 13 banks fail to comply with the law that requires free phone lines.
This is evidenced by an analysis carried out by the association on the web pages of 29 banks. Of these, 16 (Abanca, Arquía, Banca Pueyo, Banco Cooperativo Español, Banco Mediolanum, Banco Pichincha, CaixaBank, Unicaja, BBVA, Openbank, Banco Santander, Caixa Guissona, Bankia, Laboral Kutxa, Cajasur and Finantic) comply with the regulations, providing free phone lines that ensure customer service, whether or not you are a customer, in a broad sense.
Of the 13 ba
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