It is mandatory since 23 of December

Six IAG airlines, reported by FACUA for not offering free toll telephone numbers to consumers

Iberia and Level only have a special rate number 901, British Airways, Aer Lingus, Vueling and Air Europa offer regular numbers, even though it is mandatory to offer a toll free numbers.

FACUA.org
España-21/01/2021

FACUA-Consumers in Action has reported the six IAG airlines –Iberia, British Airways, Aer Lingus, Vueling, Level and Air Europa- for refusing to replace their special rate costumer service for some toll free number, even though it is mandatory since December.

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