The Government refuses to take regulatory measures against fraud through lines 118

FACUA-Consumers in Action regrets that the Government continues to disregard its claims to protect consumers from the numerous frauds that occur through telephone lines with a prefix 118, which in many cases pretend to be the numbers of large companies or public institutions. The Ministry of Consumer Affairs has not replied to the letter that was sent to it more than a year ago exposing the irregularities and the Ministry of Economic Affairs has replied that the current regulations are effective and that the sector is continuously subjected to controls.

The association warns that many companies advertise these high-cost lines, mainly through Google, pretending to be the information telephone lines of companies or public administrations. Thus, when the user calls, they divert the