She's been able to finally be refunded the almost 4,000 Euros that cost to repair her vehicle
A FACUA's associate gets Zurich to pay her car's repair after writing it off
The company claimed that the garage's invoice was bigger than the 75% of the total value of the vehicle, but the particular conditions on the full coverage insurance didn't specify the calculation criteria used by the expert's opinion.
FACUA.org
España-23/12/2014
Following FACUA’s actions, Trinidad López Dueñas, a FACUA’s associate from Seville, has got Zurich insurance company to pay the complete amount of her car’s repair, 3,872 Euros denied at first. The reason given was that the cost of the repair was higher than the 75% of the total value of the vehicle, according to their standards.
She had a full coverage insurance, so the user gave for granted that, after an accident she had with her Seat Cordoba, the insurance company wouldn’t deny paying the garage. But Zurich told her that following the expert appraisal, the car had been written off.
She wasn’t convinced by the company’s explanation, so she decided to hand matters over to FACUA. The association’s legal depart
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