Only 15% understand the bill completely
According to a survey by FACUA, one out of every four users made a complaint to their electricity provider this year
A third of the complaints received by electricity companies are left without response. Other 29% have to wait longer than a month for a reply.
FACUA.org
España-27/12/2013
According to a survey carried out by FACUA-Consumers in Action about the quality of client support provided by electricity companies, one out of every four users made at least one complaint against th
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