Package held for three months in Argentina
DHL gets fined: they refused to deliver a parcel unless the consumer paid double the price and finally returned it broken
After FACUA's complaint, the Andalusian Government has fined the company for invoicing a service which was not rendered: first, DHL charged 157 Euros, then asked for 138 Euros for custom fee and finally charged the consumer 38 Euros more to return it.
FACUA.org
España-20/03/2017
FACUA-Consumers in Action has succeeded in getting the Andalusian Government to impose a fine on the transport company DHL for refusing to attend a claim from its associate Fernando Rodríguez-Izquierdo, who demanded a refund of a package that he sent but was never delivered to the
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