Disciplinary proceedings for Holaluz following FACUA reporting them for retrospective price rises
The company passed charges on to customers to cover the cost of the so-called social tariff (subsidised electricity rate aimed at protecting households classed as vulnerable), failing to honour the contract they had signed. FACUA urges customers to demand the money be refunded.
FACUA.org
España-14/12/2018
The Catalan Consumer Agency has started disciplinary proceedings against electricity supplier Holaluz (Clidom Energy SL) for retrospectively increasing costs of their customers’ tariffs. In mid-2017, the company informed customers that it would be increasing their rate by 50cents per month,
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