There is a period of 14 days defined by law if contracts are taken out remotely
FACUA ensured that Vodafone refunded 404 euros that were charged fraudulently when a customer cancelled a contract six days later
The affected customer was illegally penalised twice: fined more than 100 euros for cancelling the transfer of her number, and almost 300 euros for supposed costs that Vodafone had said to have incurred.
FACUA.org
España-22/02/2016
FACUA-Consumers in Action ensured that Vodafone refunded user Fermina G. G. 404 euros for having cancelled her transferral of a contract to the company within the legal withdrawal period. This is common practice among different telecommunication companies, from which consumer protec
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