Costs will increase by 2 to 5 Euros from the 19th of February
FACUA reports Orange for raising the cost of its newly launched Love deal without respecting the contract length
The association considers that the increase in price is illegal since the contract links both the customers and the company. Those affected can claim back the rise in the fee or the payment of contractual penalties.
FACUA.org
España-06/02/2017
FACUA-Consumers in Action has denounced the telecommunications operator Orange. This is due to the rise in its tariffs for its new Love convergent offer. Orange failed to respect the terms and conditions that the clients hold within their contract, including the contract length. The association points out that these link both users and the company.
The complaint has been sent to the General Directorate for Consumers Affairs in Madrid, where Orange has its headquarters.
Orange has already warned customers of the rise in cost (between 2 to 5 Euros) which will take place from the 19 of February for its Love deal. This contract included landline, mobile phone, internet and television. The company offers more data for the tariff rise, but doesn’t give customers t
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