To the Setsi, Aecosan, CNMC and Consumer Protection of Madrid
FACUA reports Vodafone for charging users a new tariff when exceeding data plans without their consent
The association reminds that giving a service that requires a payment when it's not specifically requested is expressly forbidden by the Consumers and Users Protection Act.
FACUA.org
España-15/06/2015
FACUA-Consumers in Action has reported Vodafone for signing up most of their users in the service + Megas even though the clients have not requested the service. The company has used the same text message where they warned about a tariff increase and changes of the conditions of the servic
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