Unambitious
FACUA warns of serious shortfalls in the draft Customer Service Law
The law is not ambitious and fails to make any substantial advances. FACUA requests for a reasonable timeframe for responding to enquiries and emphasizes that in the electricity sector, the response time is limited to five days. Compensation should be paid if enquiries are not answered.
FACUA.org
España-18/03/2011
Within the next few days, FACUA-Consumers in Action will submit a report to the Government and the parliamentary groups with its assessment of the new draft bill that will regulate the customer service provided by companies that offer general interest consumer services.
FACUA believes th
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