Jazztel charged a customer 4 penalties for asking to unsubscribe from their services due to several issues
After FACUA Euskadi's involvement, the case was resolved. One of the penalties resulted from keeping a phone that the customer never actually received.
FACUA.org
Euskadi-31/10/2019
Jazztel issued four penalties, that amounted 489 Euros, to a customer that chose to unsubscribe from both the mobile and the landline telecommunications services offered by the company after having been subject to multiple distinct breaches and not receiving a response to previous queries. After
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