Movistar writes off 6,830 euro fee imposed on FACUA Málaga member for roaming in Cuba
The association took the case to the regional Consumer Arbitration Board, stating that the company had not informed their customer of the rates. What's more, Movistar also failed to suspend the service once the customer had exceeded the maximum additional charge of 60.50 Euros.
FACUA.org
Málaga-01/02/2019
Movistar has written off a 6,380 Euros charge placed on a FACUA Málaga member who was unjustly charged for the roaming service following a trip to Havana (Cuba). The company failed both to inform him how much this service would cost, and to suspend his phone services once the additional ch
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