Vodafone, forced to refund 500 Euros to a FACUA member who was overcharged for more than a year

To avoid the customer moving to another phone provider, the company offered him an 80 euro/month tariff, but ended up charging him another, much more expensive one. What's more, Vodafone charged him for a charge to bill service (a subscription service whereby the customer can pay third parties for app purchases etc through their Vodafone bill), which he hadn't asked for.