FACUA calls on the Government to set up a dispute settlement mechanism for the electricity sector

FACUA-Consumers in Action has approached the Ministry for Ecological Transition and the Ministry of Consumer Affairs to demand the development of a unified dispute resolution mechanism to which consumers can turn to resolve their complaints in the electricity sector.

In two letters sent to the minister Teresa Ribera (Ecological Transition) and the minister Alberto Garzón (Consumer Affairs), the association recalls that Law 24/2013, of 26 December, on the Electricity Sector, establishes the rights that consumers have in relation to the supply of electricity. Among them, it states that a single mechanism must be set up to allow users to resolve any disputes they may have with companies in the sector in the event that they are not members of