Millions of electricity bills have not been issued for months: FACUA asks the CNMC for an investigation

FACUA-Consumers in Action has demanded that the National Commission on Markets and Competition (CNMC, according to its initials in Spanish) open an investigation into the enormous chaos in electricity billing of which consumers are massive victims.

The origin of the anomalies is twofold. On one hand, a computer problem at Endesa has led to the fact that since September last year Endesa has stopped issuing and collecting millions of bills. On the other hand, the distributors have been unable to adapt to the new system of tolls and regulated charges in force since last June, causing them not to provide the marketers with billing information or to do so with errors. With this, many customers have since not received bills or have but with irregular amounts that have to be corrected.