It is mandatory since 23 of December

Six IAG airlines, reported by FACUA for not offering free toll telephone numbers to consumers

Iberia and Level only have a special rate number 901, British Airways, Aer Lingus, Vueling and Air Europa offer regular numbers, even though it is mandatory to offer a toll free numbers.

FACUA.org
España-21/01/2021

FACUA-Consumers in Action has reported the six IAG airlines –Iberia, British Airways, Aer Lingus, Vueling, Level and Air Europa- for refusing to replace their special rate costumer service for some toll free number, even though it is mandatory since December.

As a result of the claims raised by FACUA to Alberto Garzón, Minister of Consumer Affairs, at the beginning of his term in office, the Government approved last month a change in the legislation that will mean the end of the extremely expensive special rate numbers 902 and 901 for customer service. Since 23 of December, companies that provide basic services of general interest -such as transport companies- must offer toll free numbers. The rest must offer regular mobile or landlin

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