Those affected by Big Sound Festival's line-up change can ask for a refund, FACUA warns
The Association has reported the promoter of the event for denying customers their money back after changing the artists performing at the festival, the date and the location.
FACUA.org
Comunitat Valenciana-23/06/2021
FACUA-Consumers in Action has denounced Five Music Dreams SL, the promoter of the Big Sound Festival, for refusing to refund the money for the tickets after having modified the line-up of artists performing at the event. The complaints have been filed with the Directorate General for Trade and Consumer Affairs and the Public Entertainment Service of the Valencian Community.
The Association points out that those affected by this change of line-up have the right to claim a refund and that the company cannot refuse to do so, as the change of the line-up of artists, as well as the date of the event and the venue, is considered a substantial change of the agreed conditions.
FACUA is receiving a great number of complaints from festival goers complaining that the festival, which
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