The last study of customer care services
81% of companies surveyed by FACUA make 902 the only choice for customer care calls
The association demands the presence of free alternatives or the inclusion of charges in the contracted flat rates, so that users can receive help on the phone if they have doubts or complaints.
FACUA.org
España-31/12/2013
FACUA-Consumers in Action denounces the fact that 92.9% of airline companies analyzed in their last study about customer care services employ phone numbers with special tariffs, namely, 901 or 902 numbers, to give commercial information service and customer care on the phone.
Furthermore,
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